Senior Client Relationship Manager
Abu Dhabi, United Arab Emirates
Job Description
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Working at Lockton At Lockton, were passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. Were active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
About the Position About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do whats right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. Competitive Salary and Benefits Package Professional experience in a truly global company that is reshaping the industry Excellent growth opportunities Benefit from a collaborative approach with in-country specialists to assist you in driving growth Support, coaching and development to help you to be the best you can be Hybrid working model, offering you flexibility and a great working environment
Business unit
Middle East
Schedule
Full Time Permanent
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
At Lockton, were passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. Were active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Purpose of the Role
To develop, manage, preserve, and enhance the relationship and service provided to assigned clients. To ensure delivery of an exemplary service and contribute towards expanded client revenue goals, including assisting in the acquisition of new business.
Responsibilities
Purpose of the Role
To develop, manage, preserve, and enhance the relationship and service provided to assigned clients. To ensure delivery of an exemplary service and contribute towards expanded client revenue goals, including assisting in the acquisition of new business.
Responsibilities
- Responsible for a mix of very large conglomerate and mid-size corporate account handling as assigned by EB Director and/or Head of CRM
- Build relationships with client at various levels of decision makers, account management, act as main point of escalation, develop and execute renewal strategies along with EB Director and/or Head of CRM, ensure wellness proposition delivery.
- Understand clients benefit requirements and provide advice on insurers services, coverage, and pricing.
- Provision of the day-to-day servicing of a clients insurance program to support retention and development of the business. Expansion of services to the clients
- Ensure renewal timelines are met and market reviews undertaken and placed in advance of renewal.
- Identify the risk exposures and advise on insurance and risk management solutions in consultation with the Head of CRM and / or EB Director
- Ensure compliance requirements are fully met. Lockton client records well maintained.
- Ensure that clients understand the Lockton cash collection terms and monitor and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
- Review with appropriate Lockton associates at the earliest opportunity, any case under threat or where perceived vulnerable and implement, monitor, and oversee a plan of action.
- Execute the Lockton value proposition for key clients (Claims review, Inductions., wellness proposition etc)
- Support consulting projects and development of new lines of business. (Explore Cross selling opportunities)
- Support colleagues in absence & support Head of CRM in training new team members & exhibit excellent team spirit.
- Support with the new ideas or requirements to support development of new systems.
- Provide back up for Head of CRM during absence.
Qualifications
- At least 5-7 years of relevant experience in corporate account handling in the insurance industry
- Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company.
- Knowledge of the resources available within Lockton and how to source such services. An understanding of the relevant classes of business.
- Ability to identify opportunities for business development.
- An understanding of Lockton cash collection processes including but not limited to general insurance accounting and client invoicing.
- An understanding of the general, legal principles of insurance.
- An Understanding of insurer rating methods for each class of insurance.
- An understanding of risk management concepts and when these are useful to clients. Ability to broke and service the insurance needs of clients.
- Ability to prepare a broking presentation that accurately reflects the cover required and meets the clients\' demands and needs.
Equal Opportunity Statement Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do whats right every day. At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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Job Detail
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Job IdJD1688961
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned