Senior Associate Director
Dubai, United Arab Emirates
Job Description
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Job: Retail Banking
Primary Location: Africa & Middle East-United Arab Emirates-Dubai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 13/Feb/2024, 4:17:06 AM
Unposting Date: 27/Feb/2024, 5:59:00 PM
Standard Chartered Bank Consumer, Private and Business Banking About Us Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation - embracing agile and new ways of working together, which helps us to truly think client and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions. We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning. If youre looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. About the Job To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service. Responsibilities
Standard Chartered Bank Consumer, Private and Business Banking About Us Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation - embracing agile and new ways of working together, which helps us to truly think client and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions. We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning. If youre looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team. About the Job To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service. Responsibilities
- Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.
- Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.
- Induction of all (NTB) new customers brought in by the Branches & Direct Sales team.
- Creation of sales call plans to acquire large prospective customers through referrals.
- Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
- Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.
- Ensure KYC/AML updates, proper zero error documentation.
- To be able to detect any suspicious transactions, Money laundering, forgeries etc.
- Highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures.
- Obtain Security & Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing. This is a mandatory requirement for the role.
- Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products.
- Strong communication and negotiation skills with the ability to influence outcomes.
- Networking ability to manage interdepartmental deliverables.
- Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.
- Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.
- Adapting to multi-cultural environment.
- In-depth knowledge of capital markets and financial planning
- SCA certified (or completion of certificate within 6 months)
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Job Detail
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Job IdJD1640701
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned