Job Description

About Us


Founded in 1996, we are experts in communication, specialising in corporate reporting, brand, employee engagement and sustainability across a range of channels. From two men and an Apple Mac, we are now one of the UK's leading strategic and creative communications agencies with over 325 colleagues. We have achieved this through continuously developing and evolving our proposition, delivering great work, expanding our geographic presence in key locations, making smart acquisitions, recruiting quality people and building long term client relationships.


In 2020, we became an employee-owned business. This decision not only fulfilled a long-standing ambition of the founders, but is driving growth, providing long-term clarity, and helping to attract and retain the best talent. It reinforces our desire to remain an agile and people-focused business that fosters transparency and innovation for clients.


We are one of the largest employee-owned creative agencies in the UK, unrivalled in scale with a unique national presence. We are the only corporate communications agency with a network of creative hubs in strategic locations across the UK in London (HQ), Birmingham, Manchester, Edinburgh, and in Dubai.


In September 2022 we became a Certified B Corporation. B Corp is a movement committed to using business as a force for good and transforming the global economy to benefit all people, communities, and the planet.


There is no better foundation on which to build.

PLEASE NOTE: This role is a freelance/contract starting October/November 2024.

PURPOSE


The role of Senior Account Manager is three-fold:


• Project Lead and Programme Manager - exceptional clients will demand exceptional delivery skills. As a senior member of the team, you will be expected to lead showcase projects which demand hands-on involvement from an experienced member of the team. You will also be expected to act as a Programme Manager, ensuring different work streams dovetail effectively and taking ultimate responsibility when overseeing the work of individual account/project managers. This is an integrated role managing accounts which incorporate brand & marcomms, engagement, reporting and digital elements.


• Client service - Emperor prides itself on its client service and it is a key reason why clients choose to work with us. You will be organized and efficient in your communication/documentation and, most of all, personable in the way you work with clients and colleagues. Relationships matter and when something is in doubt, or a deadline is looming you will instinctively pick up the phone rather than rely on email. Delivery alone isn't enough; we want our clients to want to work with us again and again.


• New business support - you will be expected to work alongside the Client Directors and other members of the team to produce cost estimates for pitches / new client work as required. When required you will attend pitches representing the strategic delivery team, explain our processes and embody our approach to client service.


KEY RESPONSIBILITIES

• Proactive approach to relationship building
• Day-to-day contact for clients
• Provision of an exceptional client experience, from the timely issuance of agendas and contact reports to clear on-going communication and sound judgment of when to escalate issues
• Act as a partner and safe pair of hands to your clients

Delivery

• Management of delivery process from kick off to completion
• Programme management
• Scoping and requirements gathering
• Documentation
• Production liaison/briefing/management
• Attend to all reporting needs

Team work

• Knowledge sharing around your areas of expertise
• Willingness to help colleagues solve problems or understand new requirements
• Acute awareness of colleagues' skills and when they can add value to a project
• Member of pitch teams when required

SKILLS & KNOWLEDGE

• Embodies and demonstrates Emperor's Values - Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
• Exceptional client service skills
• Sensitivity to client challenges and supportive attitude to aid or provide solutions
• Engaging, collaborative and adept at building internal and external relationships
• Strong communication and presentation skills
• Sound judgment and analytical thinking
• Unquestionable business ethics and integrity
• Organised and can multi-task with ease
• A 'can do' mentality
• Business and commercial awareness
• Ability to deliver exceptional client service
• Flexible, adaptable style and approach
• Resilient, passionate, energetic and hungry

OUR VALUES
==============

Infectious Enthusiasm


We approach everything with positivity and gusto.


> We embrace different opinions.

> We smile, laugh and have fun.

> We lead with passion and energy.

> We stay interested and interesting.

Creativity Everywhere


We apply fresh thinking in everything we do. Our creativity goes way beyond being a 'creative agency'.



> We think laterally to solve challenges.

> We stay curious about the world and everything in it.

> We crave ideas, great and small.

> We challenge the status quo and look for a new perspective.

Aim High


We always strive to achieve more for ourselves and our clients.



> We realise ambitions collectively.

> We take pride in doing better every time.

> We recognise that every one of us can make Emperor a better business.

> We empower ourselves and others to develop professionally.

Razor Sharp


We're always on it. Commercial, focused and agile.



> We get straight to the point.

> We keep our promises.

> We get it right time after time.

> We don't waste.

Always Learning


We take every opportunity to develop and share our skills and experience. At work and at play.



> We learn from each other and the world around us.

> We get to know our clients and their businesses as well as they do.

> We draw inspiration from our eclectic mix of backgrounds and life experiences.

> We never think that we know it all.


As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.


Please let us know, as part of the application process, if you require any adjustments, including those relating to a disability.