Company DescriptionJoin us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist\xc2\xae, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,
Join us and become a Heartist\xc2\xae.

• Patrols lobbies, corridors, hotel, public areas and the outside perimeter including hotel parking areas.
• Liaises with management, interviews guests, employees, and interrogates persons to detect infringements and investigates disturbances, complaints, thefts, vandalism, and accidents.
• Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Warns or ejects troublemakers, and cautions careless persons.
• Obtains assistance for accident victims and completes the necessary accident or incident reports.
• Communicates with Department Heads notifying them of the presence of persons who may affect the safety or security of the building
• Assists management and enforcement officers in emergency situations.
• Enters and checks rooms of guests suspected of leaving without paying bill to and if required seizing any remaining personal property.
• Complies and records data for Security Control.
• Monitors and maintains electrical and computer control panels.
• Assists guests and employees in hotel operations and service.
• Coordinates and directs other security officers when performing dispatch procedures.
• Ensures all Fire safety equipment is at the designated places and is serviceable at all times.
• Ensures all Fire Exits and stairs are clear from obstruction at all times.
• Directs incoming guests to the check-in at the reception area.
• Directs guests and visitors to any of the hotel's facilities.
• Prevents entrance of unauthorized or undesirable persons.
• Maintains tight security in lobby by closely monitoring those who enter and exiting the hotel.
• Directs traffic in the hotel's driveway.
• Reports complaints or problems to Security Supervisor if no immediate solution can be found.
• Ensures a high level of product knowledge of hotel and local areas.
• Ensures a high level of customer service is consistently maintained.
• Ensures the Security Supervisor/Director of Security is kept fully aware of any relevant feedback from either customers or other departments.
• Reads all memos concerning Security
• Opens and closes car doors for guests whenever the opportunity arises.
• Prevents unauthorized parking in driveway.
• Attends and contributes to all meetings as required.
• Attends training sessions as scheduled to improve skills and knowledge.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Qualifications

• Previous Security / Safety experience required in a similar capacity in a luxury hotel environment is preferred
• Current First Aid and CPR certification is required, current Advanced First Aid certification is preferred
• Completion of Fire safety/fire fighter training is an asset
• Strong written and verbal communication, interpersonal and conflict resolution skills are required
• Proven ability to work cohesively as part of a team in a multi-culturally diverse environment
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), split shifts, extended hours including evenings, weekends and public holidays is required

Additional InformationDirectly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes\' drive to DIFC, World Trade Centre and just 15 minutes\' drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city's favoured destinations for business or leisure.

Accor