Job Description

Scope and General Purpose of Job:

• Oversees theeffective managementof the daily routine under theguidanceand leadership of the Security Officer. He is responsible to ensure that the security guards comply with the Security Standing Orders pertaining to the premises during his Shift duty. Usually,two or moreSecurity Supervisors will share the Shift Duties of a Security Unit round the clock.

Key Duties and Responsibilities:

• To assist the Security Officer in ensuring the safety and security of human beings, valuable materials, and classified documents pertaining to the premises.
• To efficiently supervise and manage the Security Personnel during his tenure.
• To train the Security Personnel in all security drills and security procedures laid down in the Standing Orders.
• To act as Liaison between the Security Unit and Administration Manager in the absence of the Security Officer.
• Maintain Liaison with local Police Station, Fire Station and nearest Hospital.
• To deploy Security Guards during his Shift.
• To make periodic 'Rounds' of Sentry Posts to check alertness and compliance of Standing Orders.
• To periodically inspect serviceability of fire fighting equipment and Fire Tenders.
• Inspect the log of entry and exit of personnel, materials, vehicles and stores at the commencement of his duty and at the end of his duty.
• Be totally accountable for all eventualities during his Shift.

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards to include:-
• Being attentive to guests
• Accurately and promptly; understanding, anticipating and fulfilling guest requests
• Maintain a high level of knowledge which will enhance the guest experience
• Demonstrate a service attitude that exceeds expectations
• Take appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
• Be able to promote the hotel products and services.
• Maintain a high level of product and service knowledge about Ramada Hotel, Abu Dhabi.
• Ensure known repeat guests, and other VIP's receive special attention
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Health & Safety

• Operate equipment using procedures learnt during training to company standards.
• To report any equipment failures or problems to the Maintenance Department.
• Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
• To be vigilant in the workplace and report any signs of fire related issues
• Familiarise yourself with emergency and evacuation procedures.
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
• To attend all mandatory training sessions selected by the Hotels Training Department

Job Types: Full-time, Permanent

Pay: AED1,500.00 per month