Help AG is looking for a talented and experienced Security Engineer - Illumio Core who will play a critical role in administering and managing IT security technology. Your responsibilities will include security updates, patches, investigation, resolution for managed devices, ticketing, configuration backup, availability monitoring, vendor coordination, and interaction with end-users and security administrators. You will also be involved in service reporting, patch/software upgrades, and ensuring excellent communication with stakeholders.
Responsibilities

• Administration and management of IT Security technology.
• Security updates, patches, investigation and resolution for managed devices.
• Ticketing and follow up with different stake holders for the resolution.
• Configuration backup and restoration.
• Availability and performance monitoring.
• Daily /weekly/monthly service reporting as applicable.
• Vendor coordination and problem resolving.
• Patch / software upgrade.
• Interaction with end users, other security administrators and managers.

Qualification & Skills

• Bachelors degree in information security or IT-related matter or equivalent experience.
• 3+ years working experience in managing and administering security solutions in large enterprise.
• Deep understanding of technical relations in a complex environment.
• Certification on related technologies.
• Use of troubleshooting tools such as Wireshark, Fiddler, http watch, SSL Dump.
• Excellent and accent-free communication skills in English (Arabic an advantage).
• Proper and structured documentation and diagramming.
• Excellent organizational skills in enterprise support.
• Understanding of information security concepts and related technology.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal-oriented.
• Ability to communicate / translate to customer-level.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
  
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets to home country.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open-door policy.

About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region. Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.