Location-Dubai , ,United Arab Emirates (AE)Job ID -6468Job Responsibilities:
Identify the correct type and number of required equipment
Provide Freight solution to the customer
Develop relation with the customer
Handle freight enquiries, quotations and coordination with local and international clients
Provide support for the sales, to quote client and Follow on business awarded and lost business
P&L monitoring and Job invoicing
Support client for any claim, payment issues or pending shipment
Manage shipment from origin to destination to ensure customers\' satisfaction
Coordinate with multiple stakeholders internally
Negotiate rates with carriers, agents, offices and service providers
Achieve the overall freight numbers for the customers assigned
Report any failure to the line manager and ensure client is updated on time manner
Capability to handle freight forwarding operations & customer service independently without supervision
Maintaining daily and regular reports
Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex
Ensure Cargowise adoption & milestone status update integrity is 100%
Monitor & manage liner relations on a station level for a better buying power and lead negotiation of Adhoc or contracted rates to provide more competitive rates to customers
Coordinate with regional pricing desk for RFQs, projects & tenders whenever required
Job Requirement:
Bachelor\'s degree in business or any other field
3-4 years of relevant working experience in the Sea Freight Forwarding industry
Knowledge about global tradelanes, liners & sea freight solutions
Experience in Customer service and handling Key business client, airline & rate negotiation
Cargowise experience preferred
Excellent MS office skills: Word, Excel and Power Point
Good commands in professional emails writing
Company Overview:Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world\'s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex\'s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.