Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values.Install, configure and maintain all ICT equipment according to instruction.Unpack and install ICT equipment such as new computers and peripheral. Maintain inventory file of all new equipment.Ensure all new equipment is functional before it is distributed.Set up equipment in offices, classrooms, and labs. Set up accounts and profiles for all users.Periodic printer maintenance such as head cleaning and alignment. Re-fill printer toner and cartridges.Responsible for booting systems and preloading software in preparation for classroom lessons.Maintain a current inventory of hardware, software and passwords. Communicate with users in assessing their on-going needs, recommend best practices, effectivesolutions and implement to produce desired results.Maintain records and manage log of all work undertaken.Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.Attend staff meetings and serve on committees as required. \xc2\xa7 Perform other duties as requested by direct & dotted reporting line managers / supervisors.SkillsQualifications / knowledge: Degree in Computer Science Desirable certifications: MCSE, MCSA, CCNASkills: Working knowledge of Windows server 2003, AD, DNS, DHCP, IIS, and Network technologies.Experience: A minimum of three (3) years experience providing IT Helpdesk support and related services to a large organization.

GEMS Education