Job Description

Job Overview:

Eco Drive Driving Institute is looking for a dynamic and persuasive

Scheduling Officer

to join our team. In this role, you will be responsible for managing and coordinating appointments and sessions for our valued customers. The ideal candidate will have excellent communication and convincing skills to ensure customers confirm their sessions efficiently. This is a target-driven role, perfect for someone who thrives in a fast-paced, customer-focused environment.

Key Responsibilities:

Communicate with existing customers to confirm their appointments and sessions. Use strong persuasion skills to encourage customers to confirm their sessions promptly. Maintain and update daily process to ensure smooth operations. Address customer inquiries and resolve any issues professionally. Collaborate with the team to ensure a seamless experience for customers. Prepare daily reports. Meet and exceed daily and weekly KPIs and targets. Perform administrative tasks related to process and customer communication.

Requirements:

Education:

Under graduate/ Degree holder.

Experience:

1-2 years of experience in the UAE.

Languages:

Professional English

(written and spoken) is mandatory.

Hindi

or

Arabic

(additional advantage).

Technical Skills:

Proficient in using scheduling tools, MS Office, and CRM systems.

Preferred Experience:

Experience in the driving school industry or similar fields (preferred but not mandatory). Experience in customer engagement or tele-sales. Call center experience (cold calling). Banking experience (credit card/loans, debt collection, relationship officer). Business-to-client (B2C) sales experience. Loyalty card sales or similar roles. Experience in selling products or services. Real estate brokers with strong sales and customer interaction experience.

Skills and Competencies:

Excellent communication and convincing skills. Strong organizational and time management abilities. Customer-focused with a problem-solving mindset. Ability to work under pressure and meet deadlines. Self-motivated, target-driven, and results-oriented. Proficiency in preparing and analyzing daily reports.

Additional Notes:

Non-degree holders with relevant industry experience or strong sales backgrounds will be considered. Candidates with a proven track record of meeting aggressive targets are highly preferred.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

This is a Target based job, are okay to work in such a process? What is your Nationality?
Education:

Bachelor's (Preferred)
Language:

Hindi (Preferred) Arabic (Preferred) * English (Required)