Job Description

At H&P, our people are our strength.

JOB SUMMARY:

This position is primarily responsible for troubleshooting, repairs, monitoring and responding to industrial control system, satellite, network infrastructure and software problems utilizing testing tools and techniques. Coordinates upgrades and changes to satellite, network infrastructure and client server systems with operations management to minimize system impact. Follow-up, update and escalate reported problems using trouble-tracking system. Interface with vendor technical support groups to ensure proper escalation during installations, outages or periods of degraded system performance.

RESPONSIBILITIES:

Monitor voice/data network system utilization and reliability.

Provide analysis of telecommunications and server hardware/software failures.

Implementation and monitoring of satellite communications network.

Troubleshoot hardware/software issues relating to LAN/WAN/WWAN infrastructure.

Integrate new telecommunications, server, and network technology into existing infrastructure.

Coordinate telecommunications, server, and network updates/repairs.

Support for field operations.

Complete assigned projects

KNOWLEDGE, SKILLS AND ABILITIES:

University degree in Computer Science strongly preferred or 5-10 years related experience.

4-6 years working experience supporting IP satellite network technology and telecommunications infrastructure.

Cisco CNA certification preferred or 4-6 years working experience supporting LAN/WAN/WWAN environments.

2-4 years working experience with industrial control systems infrastructure.

Extended knowledge of Client/Server environments.

Extended knowledge of Microsoft Windows PC operating systems.

Extended knowledge of Microsoft Windows server operating systems.

Excellent communications and technical writing skills required.

Able to work independently and complete assigned projects on time.

Self-motivated, flexible and team orientated.

Strong troubleshooting and interpersonal skills.

Ability to speak and write in English and Arabic.

Must be committed to the H&P Way and H&P's core values of Actively Caring, Service Attitude, Innovative Spirit and Teamwork.

Thank you for your interest in joining our team!

REQ-1769