This position supports and manages the local IT on one or more sites. The local Site IT and SAP Specialist is responsible for all aspects of the local IT organization, operations, changes, projects (Planning and execution), and improvements. Fully responsible for providing IT solutions to the users with ERP and Non-ERP applications access. The role communicates with impact and provides on-site support to global IT projects. On-premises coordination with the consultants for configuration, customization, preparation of test cases, execution, training, go-live support, and post-go-live hyper care.

Main Tasks:

- Effectively manage the company master data in ERP (Collection and administration of database; updates and changes of database e.g., inventory status, etc.).

- Provide IT support in creating content for marketing (e.g., catalogs, websites, etc.).

- Handle critical issues, and conduct root cause analysis to provide solutions with high efficiency.

- Controls and checks for the \'errors\' in any database.

- Conducts initial investigation and provides fix/workarounds for SAP issues, and escalation of incidents raised by key users across all the departments.

- Coordinates with SAP global team, and supports all SAP-related enhancements and implementations including local training.

- Providing local support with effective coordination to the global IT infrastructure team.

- Responsible for the IT Inventory and Asset Management in the area of responsibility (HW, SW, Contracts, Licenses).

- Coordinates with IS support for all IT-related changes (like configuration), implementations, and issue-related fixes needed.

- Ensure and provide technical IT Support in a timely and professional manner.

- Interacts as the interface between the local IT organization and group IT Organization.

- Ensure global standards and policies are being implemented and followed.

- Interact as local IT Security responsible and ensures IT security guidelines and policies are being implemented and followed.

Job Responsibilities:

- Responsible for the processes of the Master Data Management in SAP.

- Responsible for the technical implementation of the standardized SKUs.

- Interface with the departments of Marketing and Product Management.

- Acts as a central helpdesk for all SAP and IT-related concerns.

- Maintains IMS (Integrated Management System) and follows safety standard procedures.

- Accountable for the smooth operations of the local IT Infrastructure and Business Applications.

Job Requirements:

- Minimum 3 years of working experience in a similar position.

- Bachelor's Degree (Computer Science/IT).

- Technical skills in IT infrastructure. ERP (SAP) and non-ERP applications.

- SAP S4 Hana extensive knowledge and understanding of manufacturing sector processes.

- Technical IT background.

- Strong assertiveness, problem-solving oriented, team player, and project management skills.

- Effectively manage projects, resources, issues, and risks.

- Able to work on multiple projects and deliver them as per the agreed timelines.

- Manage technical IT requirements & support other departments like Marketing, Engineering, Operations, Sales, etc.

- Excellent English is required, and Arabic is a plus.

- Microsoft Office 365 (Excel, Word, PowerPoint, etc.).

- ERP Systems (SAP S4 Hana, IBM Cognos, Oracle).

- Advantage: Knowledge in PIM (Product Information Management), CAD, Non-ERP applications, SAP Concur, and SAP SuccessFactors.

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