Job Description

Full job description

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• We are seeking a highly motivated and experienced individual to join our team as a Salon Senior Receptionist . The ideal candidate will have a strong background in receptionist and managerial roles, with a proven track record in the beauty spa, health and wellness, or clinical industries. This candidate should possess exceptional front-facing customer service attributes and the ability to lead a team to success, ensuring employee targets are delegated and monitored in addition to meeting her own target. The position entails overseeing our women's beauty spa and lounge, ensuring impeccable customer experiences, and maintaining operational excellence.

Key Responsibilities:

• Customer Service and Sales: Utilize your extensive customer service and sales experience to engage with clients, provide personalized recommendations, cross-sell and upsell products and treatments, and contribute to achieving daily, weekly, monthly, and annual sales targets as per branch quotas. The candidate is responsible for meeting the branch targets, her own targets, and aiding in meeting the targets of her employees.
• Branch Management: Supervise all aspects of the designated branch, including but not limited to employee management, task delegation, appointment scheduling, and day-to-day planning. Ensure smooth operations, maintain high standards of cleanliness, and uphold our salon's integrity.
• Team Leadership: Lead by example, providing guidance and support to the team of employees under your supervision. Foster a positive work environment that encourages productivity, growth, and teamwork.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring exceptional customer retention rates while actively attracting new and first-time clients through effective outreach strategies.
• Inventory Management: Oversee inventory levels, ensuring optimal stock availability and accurate tracking. Implement standard operating protocols (SOP) to maintain inventory accuracy.
• Sales Strategy: Develop and execute effective sales strategies to meet and exceed targets. Analyze sales data to identify trends, opportunities, and areas for improvement.
• Compliance and Protocol: Ensure compliance with all established protocols, safety regulations, and industry standards. Uphold the highest levels of hygiene and cleanliness within the spa environment.

Qualifications:

• At least three years of proven experience in senior customer-facing and sales roles, ideally within the beauty spa, health and wellness, or hotel management fields.
• Strong managerial experience, including task delegation, team leadership, and day-to-day operations oversight.
• This candidate must have extensive experience using platforms such as Zenoti
• Front-facing customer service and sales behavior and attitude in ensuring best practices and experiences for the client.
• Background in receptionist roles with a focus on delivering exceptional customer service.
• Proficiency in developing and implementing sales strategies to achieve targets.
• Excellent interpersonal and communication skills, with the ability to connect with clients and team members effectively.
• Detail-oriented with a commitment to maintaining high standards of cleanliness and operational integrity.
• Ability to handle a fast-paced environment and adapt to changing priorities.
• Strong organizational skills and capability to manage appointments and schedules efficiently.
• Demonstrated ability to lead, motivate, and guide a diverse team.
• Familiarity with health, wellness, and beauty industry trends is a plus.

What we offer:

• Competitive salary
• Luxury brand recognition and membership that is unlike anything within the GCC
• Attractive commission structure that is in line with target and sales goals achievements
• Continued training to enhance your skills and career growth opportunities
• Opportunities for career growth and development within the brand and company
• Flexibility with work location contingent on brand location demand
• This job application is open to all nationalities, with a full-time position required
• If you are a dynamic individual with a passion for exceptional customer service, sales, and team leadership, we invite you to apply for this rewarding opportunity. Join our team and play a pivotal role in creating a positive, rejuvenating experience for our clients while driving the success of our branch. Please send your resume along with a one-page Cover Letter and three references telling us about yourself and why you would be a great addition to our team. We look forward to hearing from you!

Experience:

• receptionist: 3+ years (Required)

Interested candidates may send their cv at hr@hampsteaduae.com . Please apply when you possess the qualifications required.

Thank you

Job Type: Full-time

Pay: From AED2,500.00 per month

Ability to commute/relocate:

• Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Do you have experience using Zenoti Software?