Job Description

Job Overview:

The Salon Receptionist is responsible for managing front desk operations, ensuring a smooth and welcoming experience for clients, and supporting the overall functionality of the salon. This role involves handling appointments, answering client inquiries, assisting with customer needs, and maintaining salon cleanliness and organization.

Key Responsibilities:

• Greeting Clients: Welcome clients in a friendly and professional manner upon arrival, ensuring they feel comfortable and valued.
• Appointment Management: Schedule, reschedule, and cancel client appointments using salon booking software; manage the appointment calendar to ensure efficient flow.
• Client Interaction: Answer phone calls and emails, address client inquiries, and provide information on salon services, products, pricing, and policies.
• Check-In & Check-Out: Ensure clients are checked in for appointments, and provide efficient check-out services, including processing payments, handling tips, and issuing receipts.
• Client Data Management: Maintain accurate client records, including contact information, preferences, and service history.
• Product Sales & Promotion: Promote salon services, products, and packages to clients; assist with sales transactions and provide product recommendations.
• Maintain Cleanliness & Organization: Ensure the reception area, waiting room, and retail displays are clean, organized, and visually appealing at all times.
• Team Support: Assist stylists, estheticians, and other staff members with administrative tasks, client preparation, and maintaining the overall flow of salon operations.
• Handling Complaints: Address and resolve customer complaints or concerns in a professional manner, escalating issues to the manager when necessary.

Qualifications & Skills: Education & Experience:

• University diploma or equivalent required; additional education or training in hospitality, customer service, or a related field is a plus.
• Previous experience in a receptionist or customer service role, ideally in the beauty or salon industry, is preferred.
• Familiarity with salon booking systems and point-of-sale (POS) systems is highly advantageous.

Key Skills:

• Strong Communication Skills: Excellent verbal and written communication, with the ability to interact professionally with clients and team members.
• Customer Service-Oriented: Friendly, approachable, and customer-focused attitude, with the ability to handle multiple tasks and maintain composure in a fast-paced environment.
• Time Management: Ability to manage time effectively, prioritize tasks, and stay organized in a busy salon environment.
• Computer Proficiency: Comfortable using salon booking software, email, phone systems, and basic office applications (Word, Excel).
• Sales Skills: Ability to promote and sell salon products and services, encouraging repeat business and retail sales.
• Attention to Detail: Ensure accurate scheduling, billing, and client records management.
• Team Player: Ability to work collaboratively with salon staff and contribute to a positive and professional work environment.

Personal Qualities:

• Professional Appearance & Demeanor: Well-groomed and professional, as per salon dress code.
• Adaptability: Ability to adapt to changing schedules and demands, with a flexible and positive attitude.
• Problem-Solving Skills: Capable of thinking quickly and resolving issues as they arise, maintaining a calm and positive atmosphere in the salon.
• Multitasking: Ability to handle multiple tasks and priorities at once without compromising quality of service.
• Confidentiality: Maintain confidentiality of client information and respect privacy.

Working Conditions:

• Full-time or part-time position, with shifts that may include evenings, weekends, and holidays.
• Fast-paced, client-facing role in a professional salon environment.
• May require standing for extended periods and occasional light physical tasks such as restocking products or cleaning.

How to Apply:

Interested candidates should submit their resume and cover letter or visit our salon for an in-person application.

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month

Application Question(s):

• Do you have your own visa?

Language:

• Arabic (Preferred)