Job Description

Responsibilities:

• Ensure Grooming and Appearance Standards: Support the manager by ensuring employees' grooming and appearance align with company standards.
• Incident Supervision and Reporting: Supervise and report any incidents that contradict the Shop SOPs and ethics, ensuring adherence to quality improvement or corrective action plans.
• Health and Safety Compliance: Ensure team members are aware of company health and safety procedures, and report any observed safety issues or accidents to the manager.
• Report Preparation: Prepare weekly and monthly reports on various shop activities and performance metrics.
• Salon Procedures Oversight: Oversee all salon procedures to ensure they align with the company's vision, mission, and values.
• Maintenance and Cleanliness Checks: Conduct checks on rooms and shop areas for cleanliness, test machines, and notify the maintenance team of any issues.
• Inventory and Supplies Management: Follow up with demands and supplies, monitor inventory by coordinating with the shop's team leaders.
• Staff Scheduling and Performance: Coordinate and implement staff schedules, assist the manager in coaching and evaluating employee performance, and motivate team members.
• Customer Care and Upselling: Act as a role model in customer care, actively promote treatments, services, and retail products, and support coworkers to provide high-level performance and customer service.
• Acting Manager Responsibilities: Act as the in-charge in the manager's absence, assist the front desk with booking appointments, and ensure compliance with shop rules and regulations.

Requirements:

• Several years of experience in a spa or hospitality setting.
• Arabic Speaker required for diversity reason
• Experience in a supervisory or managerial role is typically required.
• Strong leadership skills to manage and motivate a team.
• Ability to train, mentor, and develop staff.
• Excellent customer service skills to ensure a high level of guest satisfaction.
• Ability to handle guest complaints and resolve issues efficiently.
• Strong verbal and written communication skills.
• Understanding of wellness trends and products

Location: Nad Al Sheba

Job Types: Full-time, Permanent

Pay: AED6,000.00 - AED7,500.00 per month

Application Question(s):

• How many years of Spa/Hotel/Salon experience do you have?

Experience:

• BranchSupervisor: 3 years (Required)
• Sales: 3 years (Required)

Language:

• English (Required)
• Arabic (Required)