Job Description

We are looking for a dynamic and experienced Travel and Tourism Manager to join our team at Mass Better Travel &Tourism. In this role, you will oversee the operations of our travel services, manage client relationships, and ensure the highest level of service delivery. You will also develop and implement strategic plans to promote our tourism packages, build partnerships, and drive business growth.

Key Responsibilities:

• Manage and Oversee Operations: Lead and manage daily operations, including travel bookings, hotel accommodations, tour packages, and visa services.
• Customer Relationship Management: Ensure high levels of customer satisfaction by providing exceptional service and addressing client needs and concerns.
• Team Leadership: Supervise and motivate a team of travel consultants, ensuring excellent service and a collaborative work environment.
• Marketing & Promotion: Develop and implement marketing strategies to promote travel packages, special deals, and excursions.
• Vendor & Partner Relations: Build and maintain relationships with airlines, hotels, and other travel partners to secure the best deals and services.
• Compliance: Ensure adherence to industry regulations and company policies, including safety, legal, and financial standards.
• Budgeting & Financial Management: Oversee budgeting for travel operations, ensuring cost-effectiveness and profitability.
• Market Research: Stay up to date with market trends, client preferences, and competitor activities to identify new opportunities.
• Itinerary Planning: Design and offer customized travel itineraries based on client preferences, ensuring unforgettable travel experiences.
• Problem Solving: Resolve any issues related to travel disruptions, cancellations, or client complaints efficiently and professionally.

Qualifications and Skills:

• Bachelor's degree in Tourism, Hospitality, Business Management, or a related field.
• 3-5 years of experience in travel and tourism management, with a proven track record in managing travel operations and leading teams.
• Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre.
• Strong organizational and leadership skills with the ability to multitask and manage multiple projects.
• Excellent interpersonal and communication skills.
• Knowledge of travel industry regulations, visa processes, and international travel requirements.
• Experience in budgeting and financial management.
• Problem-solving skills and ability to work under pressure.
• A passion for travel and customer satisfaction.
• IATA certification is mandatory.
• Fluency in Mandarin Chinese and English is required

Job Types: Full-time, Permanent, Contract

Job Type: Full-time

Pay: AED5,000.00 - AED7,000.00 per month

Expected Start Date: 15/11/2024