Job Description

Position: Sales Supervisor

Monthly Salary: 3000 AED

Working hours: 20 hours per week

Location: LUSH IBN Batuta Mall

Full responsibilities and how to achieve success in all areas of your role will be covered in your induction and in store training.

Pay: Standard monthly salary including allowances for full time, and a calculated hourly rate for part time

Location: You will be based in one store and any regional training scheduled by the Product & Brand Trainers is also part of your development. You may be given the opportunity to support local stores.

Hours: Your contracted hours. Supervisors should be prepared to contribute to staff meetings and stock take, being flexible to the needs of the business with reasonable notice. This includes being available to work evenings, weekends, holidays and extended mall hours.

Responsibilities and Duties

As a Supervisor at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience. You embody all the Essential Components of a Lush retail employee.

Customer Experience:

• Lead by example and offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge
• Educate customers on our brand values on the shop floor
• Demonstrate open body language, enthusiasm and create an engaging environment
• Be adaptable to different customer needs and adjust to varied traffic patterns
• Actively demonstrate products as part of the customer experience
• Using Random Acts of Kindness as explained by your manager to make your customer's day when you feel they need it the most
• Having a good level of awareness of the shop floor including urgency to help customers and excellent communication with the team

Team Involvement:

• Show up to each shift with a positive attitude and ready to contribute to the team
• Follow dress code and arrive every day with a clean apron and fresh appearance
• Engage as a leader in staff meetings and training sessions
• Be open to change and seek feedback from your team to grow your skills and add value to your shop
• Give feedback using the EEC model with all members of the team.
• Contribute to an environment where forward thinking, diversity, and inclusion are a part of your team
• Working as a team with everyone in the store, supporting each other and contributing to a vibrant atmosphere with a happy team and customers
• Taking direction and completing tasks as delegated by your management team to ensure the smooth running of the store
• Work closely with the Manager and Trainee Manager with their goals and vision for the store, keeping the customer experience, ethical selling, team development, sales and profitability as your main priorities by aiming to spend 80% of your working week on the shop floor.

Operations and Brand Standards:

• Help create and maintain a customer-oriented and inviting shop atmosphere
• Be accurate and efficient on the till and with cash/credit card handling
• Maintain store cleanliness standards by using checklists and merchandise displays as needed
• Stock product displays to appropriate levels and rotate stock for freshness
• Act in accordance to the behaviors outlined in Lush training and policy materials
• Carry out opening and closing procedures efficiently and to a high standard including opening and closing the tills and sorting paperwork.
• Creating a professional, on brand presence on all social media channels your store uses
• Learning and adhering to the company policies and procedures that are communicated to you
• Merchandising according to the guidelines to create inviting, plentiful displays with fresh testers

Leadership:

• Supervisors are involved in the back of house tasks which are shared amongst the whole management team to enable maximum management presence on the shop floor
• Learning and enforcing the company policies & procedures that are communicated to you
• Working with your Manager and Trainee Manager in driving sales accounting for trends, sales targets, and the manufacturing Freshness Policy.
• Contributing to meeting the deadlines for weekly/monthly paperwork, reports, and stock take.
• Looking after your team's well-being and work-life balance by organizing shifts well in advance and helping to keep track of staff attendance.
• Assisting with the analysis of the store's Management Accounts, Business Drivers, Candy Shop and other reports to work towards achieving goals in each area.
• Create motivating and relevant daily focuses incorporating business drivers and behaviors that align with the shop's focus
• Maintain hourly awareness of shop business drivers and act positively to impact them through coaching and customer interactions
• Embodies the 5-star customer experience at all times.
• Runs the sales floor fluidly while positively impacting business drivers and sales
• Ensure the all staff are accurately and efficiently processing cash and card transactions on the till
• Delegate and follow up on store cleanliness standards by using checklists and merchandising guidelines
• Performing bank runs and cash deposits according to the store schedule

Development and Progression:

• Using your reviews and monthly one-on-ones to take on board feedback and receive coaching to strengthen your development
• Using Lush tools to complete projects in the shop and prepare for the next career steps
• Learning from your team by sharing best practices and product knowledge
• Taking ownership and responsibility in the store as directed by your management team, once trained and prepared to do so
• Staying up to date with the opportunities available to you in the company, by using internal bulletins and the website for reference
• When appropriate, supporting your management team in recruiting passionate, dedicated staff.

Job Types: Part-time, Permanent

Pay: AED3,000.00 per month

Expected hours: 20 per week

Experience:

• Sales: 1 year (Preferred)

Language:

• Arabic (Required)