Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.




Overview of the role


The Sales Supervisor coordinates and oversees the effective management of the shop floor from sales to the operations and makes the link between the sales staff and store management.




What you will do


Client and Business Development


• Support the team in building long term client relationship, leveraging the different clienteling tools
• Enhance the "client state of mind" amongst the team
• Ensure extensive products knowledge of the team
• Support store management in achieving the business objectives, projects and initiatives (i.e. reporting, sales analysis, product training)






Selling & Floor Management


• Effective overseeing shop floor to ensure maximum floor coverage during peak trading periods
• Act as a role model demonstrating sales leadership to the team






Operations


• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
• Accurately processes all POS transactions and inventory functions such as transfers, receiving, repairs and damages to maintain the integrity of the inventory
• Adherence to loss prevention policies and operational procedure






Leadership presence


• Exemplary performer across all functions
• Effective resolution of customer complaints, exchanges and enquiries
• Liaison between staff and management around potential performance concerns
• Propose and implement action plans to deliver efficient processes and organization of the store.
• Educate team on sales plan, personal sales goals & KPI's






Branding


• Be an ambassador of the brand, culture, quality and know how
• Ensure store presentation standards are achieved and maintained






Required skills to be successful


• Min 6 months to 1 year of experience in retail or hospitality industry as senior sales or superviso
• Customer service and results oriented
• Excellent relationship skills
• Integrity and trust
• Dealing with ambiguity
• Proactive with good team spirit and able to take initiatives
• Computer skills






What equips you for the role


• Retail operational skills (stock, VM, systems, cash...)
• Leadership and problem-solving skills
• Strong communication skills
• Proactive
• Ability to multitask and prioritize






We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.




Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.




As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.