JPC - 3806 - Sales & Services Advisor Sales and Service Advisor Location: DubaiPosition Type: ContractualJob Responsibilities:To source & facilitate home finance applications for the entire onboarding journey of the customer
To ensure that individual targets are met month on month
To identify business development opportunities to increase
sales
Attend to all after sales queries of the customer till
customer has availed entire disbursement of funds for completing the construction.
To be able to service customer requests through out the
journey of securing home finance and provide required support for the customers
Responsible to close customer complaints and ensure the
customer is satisfied with the service provided
Ensure TAT is adhered to where possible exceed customer
expectations
To ensure the daily submissions are complete in both
documentation and credit requirements
Ensure adherence and compliance of all banks prescribed
processes, standard operating procedures and central bank local requirements
To ensure appropriate KYC & ID&V has been completed for
the customers in line with stipulated guidelines.
To ensure all correct and accurate information has been
communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.