Responsibilities:To source & facilitate home finance applications for the entire onboarding journey of the customerTo ensure that individual targets are met month on monthTo identify business development opportunities to increase salesAttend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.To be able to service customer requests throughout the journey of securing home finance and provide required support for the customersResponsible to close customer complaints and ensure the customer is satisfied with the service providedEnsure TAT is adhered to where possible exceed customer expectationsTo ensure the daily submissions are complete in both documentation and credit requirements Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirementsTo ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.To ensure all correct and accurate information has been communicated to the customers.There should not be any instances of mis-sell, or incorrect information given to clients. Required Skills:Sales & Customer Service Experience of 2 years or more PreferredHome Finance experienceArabic speakingUnderstanding of Assets Product Knowledge of regulated financial services and banking industriesSales & Customer Service ExperienceReal Estate Market Knowledge and working experienceGood Problem-solving skillsExcellent Communication skills

Innovations Group