Sales Representative (Phone-based hindi , telegu ) Job in Digipay

Sales Representative (phone Based Hindi , Telegu )

Dubai, DU, AE, United Arab Emirates

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Job Description

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.

Address customer concerns and resolve complaints effectively while maintaining a positive image.

Problem Resolution:

Troubleshoot customer issues, ensuring timely resolution.

Escalate complex problems to relevant teams and follow up to ensure resolution.

Product/Service Knowledge:

Stay updated on company products, services, and policies to provide accurate information.

Educate customers about product features and benefits.

Documentation and Reporting:

Log customer interactions, inquiries, and resolutions in the system accurately.

Prepare and submit regular reports on customer feedback and recurring issues.

Team Collaboration:

Work closely with other departments to address customer issues and enhance the overall customer experience.

Participate in team meetings, training sessions, and process improvement initiatives.

Continuous Improvement:

Identify opportunities for improving customer support processes and suggest actionable solutions.

Keep up with industry trends and best practices to enhance service delivery.

Job Types: Full-time, Permanent, Fresher

Pay: AED2,200.00 - AED2,800.00 per month

Experience:

• sales: 1 year (Preferred)

Language:

• Arabic (Preferred)