Job Description

Sales Representative - Arabic Speaker

Telesales Representative- Forex

We are looking for an Arabic-speaking Sales Representative to join our team and handle telephone sales. The role involves making initial phone calls to potential clients in the Arabic market and working with various company systems.

Telesales Representative (TSR) is responsible for reaching out to potential clients over the telephone. TSR responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints

Full-time position from Monday to Friday in our Dubai office.

Responsibilities:

Reach out to customers over the telephone to address customers' questions, provide excellent customer experience, and maintain good customer relationships. Present, promote, and sell our Forex products to prospective customers. Coordinate with the internal team to ensure client transactions are processed accurately and efficiently. Capture customers' implicit requirements boost the renewal rate and increase average order value through upselling and cross-selling Improve customer service standards to reduce the customer churn rate and Increase customer loyalty Generate promising leads for the outside sales team to pursue Manage customer accounts by ensuring that existing customers remain satisfied with company products and services Develop and sustaining solid relationships with customers to encourage repeat business Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences Continually meet or exceed daily and monthly targets with respect to call volume and sales Conducting initial phone calls with potential Arabic-speaking customers. Working towards achieving company sales targets. Using and managing various company systems.

Position Details:

Work Location: Dubai office

Workdays: Monday - Friday, in shifts

Salary: Base salary + high financial bonuses

Requirements:

Native-level Arabic proficiency (mandatory).

Previous sales experience (preferred).

Full proficiency in Microsoft Office.

Strong negotiation and persuasion skills.

Ability to work in a team environment.

High self-learning ability.

Professional working proficiency in English (a plus).

Knowledge of the CFD trading industry (added advantage).

1+ year of Telesales experience

2+ years of proven success in Forex sales within a brokerage firm in Dubai Excellent skills in communication, logical reasoning and creative thinking Fast learners with strong interests in public cloud products and technologies Fluent English / Arabic is a must, any other regional language is a plus Possess professional customer service skills; solutions mind-set, multi-tasking, passion for customers and ability to deliver exemplary customer experience Ability to follow process and collaborate effectively to work in a team
Job Types: Full-time, Permanent

Pay: From AED5,000.00 per month

Experience:

Telesales: 1 year (Required)
Language:

* Arabic (Required)