SALES & OPERATIONS EXECUTIVEDirect Report: Retail Manager MEScope: Middle EastThe Sales & Operations Executive supports the retail & wholesale functions, ensuring smooth execution of operational and administrative tasks and maintaining operational efficiency, primarily supporting the Gemini Project during preparations, testing, execution in the Middle East.As such, the key responsibilities are:GEMINI Project support:
Monitor locally the data cleansing / preparation activities of Gemini Project
Actively lead the cutover preparations from the brand/ Richemont functions
Be on top of the planned activities to ensure a smooth Kick-Off like cycle counts, stock labelling, inventories accuracy, Training of the stores team etc.
Development of process flow and writing of training materials for new joiners (retail & wholesale), and actively giving feedback with concerned functions during all phases of the project
Support the cutover execution, ensure tracking of the activities on the brand/ shared services side to ensure a smooth Go-Live with minimum impact on the boutique's operations
Support the business requirements gathering with the BPO's & the functional specifications
Support the data migration activities & support change management in the region
Actively participating in the testing sessions & ensure proper knowledge on the processes and the tools to train the end users
Support as the key point of contact for the business users during the stabilization & execute the cutover tasks
Sales & Wholesale Admin:
Creating, Invoicing and Placing Wholesale Orders & Re-orders
Creating new partners / accounts on SAP with accurate information
Collecting Product Master data info each season to be Compliant with local regulation in ME
Updating the Customer Master data into SAP
Ensuring product allocations and tracking of deliveries, follow-ups and resolution of any claims linked to order or delivery
Managing return to vendor processes
Following any payment issue with Accounting team and editing Credit/ Debit memos
Sharing weekly reports with commercial teams and deliveries updates with partner's supply chain teams
Formalizing and updating business procedures
Participating into continuous improvement projects (SAP, RPA, etcxe2x80xa6)
Working closely with all internal and external customers so as to deliver the best-in class customer service
Supporting stores with system admin tasks like vendor creations, extentions, PO creations and GRs confirmations with procurments teams
PERSON SPECIFICATIONS
Strong experience in operations, sales administration, and supply chain, ideally in the luxury fashion environment
Process oriented, with great sense of intiative, interpersonal and organizational skills
Fluent English required, Arabic speakers preferred due to the requirements of the role
SAP (SD) and Microsoft Office knowledge
Structured, autonomous, hands-on and able to manage priorities and multi-task