Company Description"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 368 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Prepare all administration documents required by the Sales and Marketing Team
Attend to Telephone, Fax, email inquiries in a timely manner
Coordinate all FamTrips and Site Inspections as required by Sales and Marketing team
Maintain Filing systems (manual and electronic) for Sales and Marketing Team
Preparation of team rosters, vacation plans, and attendance reports and timely submission to the HR department
Facilitate Sales and Marketing team in processing gift vouchers for various resort experiences.
Support the Sales and Marketing team with the submission and approval of complimentary forms on the Onex application
Provide assistance to Sales and Marketing in processing and approving invoices and LPOs on Future Log
Create and maintain daily, weekly and monthly overall reporting for Sales team both Leisure and MICE section
Assist Sales department with travel arrangements during Sales trip, duties include booking flight, hotel booking, travel expense report etc.
To keep constant update on the Data Base of customers in liaise with Reservation / Revenue Manager & Director of Sales
To maintain an updated data system on the Sales & Marketing System (OPERA) of Ground Handlers, DMC's, Conference Organizers, Incentive Houses & Venue finders.
Assist with compilation of annual budgets, business plan and regular action plans
Coordinate and maintain supply of corporate gifts and promotional items
Stock control and ordering of department collateral
Assist with the preparation of new products and services
Performs related duties and special projects as assigned
Attend Monthly Sales Meetings
Work in line with business needs
Is aware of the Credit Policy
Is fully aware of Raffles standards
PERSONAL ATTRIBUTES
Good understanding of luxury market
Good understanding of all hotel departments
Knowledge of sales skills and revenue management
Must have strong interpersonal skills with attention to details
Strong written, verbal communication and organizational skills
Strategic thinking combined with the ability to move strategy to action
Problem solving skills
Self-motivated, creative and confident, with a highly energetic personality
Creative, independent and manages stress gracefully
Ability to meet deadlines consistently
Pro-active and taking initiative
Must be organized and ability to work and follow systems and procedures
Must be adaptable to change of strategy, ideas, systems etc.
Must be guest service oriented
Proficiency in organizational planning with the ability to multi-task
Qualifications
Minimum 2 years' experience in a sales or marketing role (preferred).
Degree/Diploma in Hotel Management / Business Administration
Excellent knowledge of Opera Sales & Catering Sales & Microsoft Office specially in Excel, Word and Power Point.
Understands the local culture and have worked in the region