Sales Manager (reactive)
Dubai, United Arab Emirates
Job Description
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Company Description
People who love their job put their all into it and aren\xe2\x80\x99t interested in the norm. That\xe2\x80\x99s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way \xe2\x80\x93 with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential. One Central\'s new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.
The Sales Manager (Reactive), plays a pivotal role in generating revenue by responding to incoming inquiries, requests, and leads from potential guests and clients. As a key member of the Sales team, you will focus on converting these inquiries into confirmed bookings and promoting the unique features and services of our hotel, ensuring guest satisfaction and revenue growth. Inquiry Management:
Qualifications
People who love their job put their all into it and aren\xe2\x80\x99t interested in the norm. That\xe2\x80\x99s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way \xe2\x80\x93 with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential. One Central\'s new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.
The Sales Manager (Reactive), plays a pivotal role in generating revenue by responding to incoming inquiries, requests, and leads from potential guests and clients. As a key member of the Sales team, you will focus on converting these inquiries into confirmed bookings and promoting the unique features and services of our hotel, ensuring guest satisfaction and revenue growth. Inquiry Management:
- Respond promptly and professionally to all incoming inquiries via phone, email, and online platforms.
- Gather relevant information to understand guest requirements and preferences.
- Provide accurate and detailed information about the hotel\'s facilities, services, and pricing.
- Prepare tailored proposals and contracts in accordance with the guest\'s needs.
- Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations.
- Build and maintain positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.
- Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.
- Stay updated on industry trends, competitors, and market demands.
- Identify opportunities to position the hotel effectively within the market.
- Maintain accurate records of all communications and bookings in the hotel\'s Customer Relationship Management (CRM) system.
- Provide regular sales reports and forecasts to the Director of Sales.
- Offer exceptional customer service to exceed guest expectations and foster long-term relationships.
- Address and resolve guest concerns or issues promptly.
- Implement pricing and inventory strategies to optimize revenue and occupancy.
- Upsell additional services and amenities to enhance the guest experience.
Qualifications
Experience in lifestyle/luxury hotel segment- Excellent communication skills (verbal and written)
- Very good presentation skills (site inspections)
Knowledge of group and conference business- Knowledge and experience with Microsoft Office is mandatory
- Knowledge of contractual agreements and legal implications
- Knowledge and experience with Opera is an advantage
- Previous experience is mandatory
- Team player with supportive attitude
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Job Detail
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Job IdJD1651646
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned