:JOB PURPOSE:Plan, lead and manage overall operations for the LPG Sales in the assigned region in line with the defined functional strategy and quality standards, ensuring achievement of optimum sales targets, cost efficiencies and highest level of customer satisfaction levels.KEY ACCOUNTABILITIES:Job Specific AccountabilitiesSales Strategy Contribution: Together with the Department Manager LPG, formulate an effective sales strategy and realistic objectives through analysing insights and market forecasts and submit to the SVP for discussion and directions.Market Analytics\xef\x82\xb7 Maintain and analyze customer data and provide feedback to Department Manager; advising him on forthcoming opportunities to support future growth. Provide him timely and regular market related feedback (Competition, Promotions/ Sales Trend. Etc.)\xef\x82\xb7 Conduct feasibility studies carried to analyse the market using information received from the agents, distributors about current and future customer requirements.Product Pricing\xef\x82\xb7 Receives prices(Propane and Butane) from the client in the first week of each month\xef\x82\xb7 Base on the above, preparing price memo and forwarding to Department Manager and SVP-Commercial.\xef\x82\xb7 After approval, forwarding to CFO and credit and billing department\xef\x82\xb7 Preparing monthly LPG bulk prices for Distributors and Government entities by adding approved premium and sending to each customers.\xef\x82\xb7 Reviewing prices in the system after updating by Credit and Billing Department.Sales Operations and Business Development\xef\x82\xb7 Maintain and develop relationships with existing customers via meetings, telephone calls and emails; visit potential customers to prospect for new business, to understand and quantify their requirements and sell the advantages of the client's products and services.\xef\x82\xb7 Receive purchase orders from Customers and Distributors for both cash and credit Sales and conduct timely data entry to support effective execution of orders.\xef\x82\xb7 Interact with Technical and Supply & Dispatch personnel to ensure that customer needs and expectations are met and to ensure that each delivery is made on time.\xef\x82\xb7 Meet with agents and distributors periodically in order to discuss customer feedback about the products used, and to resolve any related issues they may have aiming to nurture a good relationship with agents and distributors in order to gauge the performance of the Company and LPG sales.\xef\x82\xb7 Develop customer base with cold calling and mature sales. Develop new business by employing any method available to identify new business opportunities such as monitoring the local press to identify new projects, then contacting the company that won the tender in order to ascertain if the client can meet any LPG requirements.\xef\x82\xb7 Prepare proposals and quotations for supply of LPG. Consult and negotiate the terms of agreement and variations in price, delivery and specifications with Department Manager and close the sale.\xef\x82\xb7 Arranging and participating in site visit of customers storage facilityCredit and Collection\xef\x82\xb7 Ensure timely collection of outstanding debts, in line with the overall plan to assure achievement of optimum cash flow and revenues.\xef\x82\xb7 Review reports on customers payment performances and staff collection performances, received from Finance, and initiates action where appropriate to ensure that all debts are resolved as quickly as possible, and takes any action necessary to minimise the amounts outstanding.\xef\x82\xb7 Carry out the opening of credit accounts for new customers following a thorough investigation into their credit worthiness, to eliminate the possibility of future payment problems.\xef\x82\xb7 Recommend and control the monthly approved quantity for each credit customer to ensure that sales stay within the limits of each Bank Guarantee.\xef\x82\xb7 Obtain information on new customers applying for credit facilities, visits and reports customers information such as customers business activity, business address, bank names and address, customers expected monthly demands, etcCustomer Service\xef\x82\xb7 Ensure that the quality of service and supply fully meets customer specifications through using customer feedback and liaising with the Plant to meet their expectations.\xef\x82\xb7 Advise customers on all aspects of services and products, and deal with their queries and complaints, where appropriate and act with appropriate sections to meet their queries and complaints.\xef\x82\xb7 Co-ordinate the process of dealing with customer complaints by liaising with the relevant departments in the company in order to discuss the nature of each complaint and identify ways on how to resolve it and how to avoid any future similar complaints. Ensures that all complaints are dealt with promptly and efficiently, within set procedures, and that good customer relations are maintained.Relationship Management\xef\x82\xb7 Develop and maintain effective business relationships with all relevant internal departments and external entities such as consultants, local, international and government authorities etc. with highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner.Others\xef\x82\xb7 Represent the function at seminars and exhibitions, to ensure that attendees questions can be answered, and any potential business opportunities followed up.\xef\x82\xb7 Develop an up-to-date knowledge of the characteristics, strengths and weaknesses of Divisions products and services. Constantly be receptive to training and new ideas as to growth within role. Be up to date with relevant market developments demand, competition and prices. Advise management on developments and opportunities within the market. Execute regular competition analysis regarding the target market. Attend several business networking events to gather market and customer information; represent the organisation at trade exhibitions, events and demonstrations.RequirementsQUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS:Minimum Qualification: Bachelors degree in Business Administration (Marketing/Sales) or any relevant disciplineMinimum Experience & Knowledge & Skills\xef\x82\xb7 6 years of experience in sales management\xef\x82\xb7 Commercial/managerial accountability.\xef\x82\xb7 Multi-functional operational management experience.\xef\x82\xb7 Deep knowledge of business workflows, operations processes and systems.\xef\x82\xb7 Experience of developing strategic plans for service-based industry.\xef\x82\xb7 Strong experience in project management and the execution of complex projects that are critical to the delivery of business strategies and goals.\xef\x82\xb7 Regional exposure and retail background are a plus.\xef\x82\xb7 Innovative and conceptual thinking\xef\x82\xb7 Highly skilled in aligning goals with strategic direction

Al Nahiya Group