Job Description

• Communicates all RFPs received directly from the department with the Sales Managers - for advice.
• Handles all RFPs assigned by the Sales Manager
• Prior to preparing an offer, ensure that all necessary information about the event is obtained either from the account manager or the client directly.
• Prepares offer letters according to guest requirements and availability according to company standards and selling strategy.
• Follows up on offers sent promptly and systematically and within established parameters, negotiates rates and amends offers sent, taking all necessary actions to secure the business.
• Maintains generating accounts through various sales activities (face-to-face sales calls, telephone calls, sight inspections, entertainment) jointly with the Accounts Manager.
• Obtain client's signature on the Booking Contract in a prompt and timely fashion.
• Maintains and updates the Sales- PMS - as per company standards.
• Inputs all bookings, including waitlisted and inquiry bookings in the PMS as per company standards.
• Obtains client feedback after each event verbally and through Thank You letter and Guest Questionnaire and communicate the same with all concerned.
• Ensures that the response to any business request is actions within 24 working hours.
• Maintains close communication with the Sales Team in the negotiation process of their bookings.
• Performs all duties & responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve position objectives.
• Attends major events in hotel & city as requested by Department Head.
• Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Ensures comprehensive and up to date knowledge of properties' unique selling points, features, amenities, services and policies with special emphasis on Conference Banqueting facilities.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
• To always adhere to Company and Hotel rules and regulations.
• Maintains professional business confidentiality.
• Good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
• Flexible to adapt to sudden increase in working hours as per business needs
• To report any equipment failures/problems to the Maintenance Department
• To participate in any Training/Developments schemes as recommended by senior management
• To comply with any reasonable request made by management to the best of your ability.
• To ensure that the standards required by Law and by Management are always maintained in the areas specified above.

Job Types: Full-time, Permanent

Experience:

• Hospitality: 4 years (Required)
• Assistant Sales Manager: 4 years (Required)