Job Description

Job Title: Sales Executive (Rental car)

Experience: 2 - 3 years

Location: Dubai

Job Responsibilities:

Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer

Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs

Meet all sales and service standards

Provide excellent customer service in all customer contact situations

Prepare all rental and return documents accurately and completely

Use company approved sales and service techniques when determining customer needs

Complete administrative tasks including daily lists to assist the branch

Communicate via telephone and email in a friendly and helpful manner

Assist branch with returning and turnaround of vehicles as needed

Perform other job duties as assigned to meet the business needs

Responsible for handling all sales and customer support related questions for customers and partners

Responsible for ensuring call resolution in a timely manner while maintaining the highest level of quality support with every customer interaction

Ensure that the return date and time on the rental agreement is accurate

Handle advanced roadside cases mechanical breakdowns, accidents (vehicle un-drivable), long distance tows > 100 miles

Answer customer emails in a timely and professional matter

Handle simple escalated roadside cases.

Contact clients with interest in procuring automobiles to offer them sales deals

Maintain a list of new/existing customers and occasionally communicate with them to discuss business opportunities

Develop and implement strategies to enhance sales efficiency and increase generated revenue

Interact with customers to identify their requirements and assist them in selecting a car that meets their specifications

Oversee the processing of client orders to ensure timely delivery of purchased units

Process requests of customers who wish to part-exchange their current car for a new one

Conduct the inspection of automobiles to ensure they are in good condition

Experience:

• Min 2 years exp in the same role
• Min 2 years exp in UAE

Mandatory - Should hold a valid UAE Driving License

Educational Qualification:

Any degree or diploma or any other equivalent academic qualification

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• rental car industry: 2 years (Preferred)
• car rental sales: 1 year (Preferred)