Job Description

We are looking for Sales Executive with experience in the service sales industry.

1. Customer Engagement

? Inquiries Management: Respond to customer inquiries within 1 hour

via WhatsApp, phone calls, and emails, providing detailed information

about available cleaning services.

? Customer Education: Educate potential customers about the benefits

of various cleaning services and assist them in selecting the most

suitable options for their needs.

? Upselling: Identify opportunities to upsell additional services based on

customer needs and preferences.

2. Sales and Quotation Management

? Quotation Preparation: Prepare and send detailed service quotations

to customers based on their inquiries and specific requirements,

ensuring the requested job is accurately assessed for correct pricing.

? Advance Payment Processing: Create advance payment receipts and

send payment links to clients for secure transactions.

? Invoicing: Upon job completion, send invoices to clients and message

them to thank them for using the company's services while requesting

a review on Google.

3. Data Management

? Client Record Keeping: Accurately record clients' details and

interactions in the company's software, ensuring timely and precise

data entry.

? Daily Reporting: Generate daily reports detailing received leads and

the status of each inquiry, ensuring transparency and tracking

progress.

? Monthly Invoicing: Generate monthly invoices for regular cleaning

clients and follow up on payments to ensure timely collection.

4. Customer Relationship Management

? Client Relationships: Build and maintain strong relationships with

clients to encourage repeat business and referrals.

? Complaint Handling: Address customer complaints and issues, taking

corrective actions as necessary to ensure satisfaction.

? Job Assessment: Request pictures from clients to assess job

requirements accurately. Conduct site visits if the provided images are

insufficient for a proper assessment.

5. Job Scheduling and Coordination

? Job Confirmation: When a job is confirmed by the client, schedule the

cleaning team in the company's system and send the assigned team

the scope of work, along with any passes or permits needed.

? Team Follow-Up: Follow up with the assigned team on the day of the

job to ensure timely arrival. In case of delays, take necessary actions,

such as notifying affected clients or rescheduling the job.

? Before and After Photos: Ensure the assigned team takes and submits

pictures before and after the job to document the condition of the

cleaned areas.

6. Reporting and Collaboration

? Sales Reporting: Provide regular sales reports to management,

highlighting performance metrics and areas for development.

? Team Coordination: Work closely with the operations team to ensure

seamless service delivery and communicate any specific customer

requirements or concerns.

7. Compliance and Attendance

? Attendance Adherence: Maintain regular attendance and punctuality

in accordance with company policies to ensure reliable service

delivery.

? Policy Compliance: Adhere to all company policies and procedures,

including those related to sales practices, customer service, and

operational standards.

8. Continuous Learning

? Product Knowledge: Stay updated on the latest cleaning techniques,

products, and services to provide informed recommendations to

clients.

Job Type: Full-time

Pay: AED1,500.00 - AED3,000.00 per month

Experience:

• service sales: 1 year (Preferred)