Job Description

What you will be doing...

At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in at Bournemouth Airport, we are now recruiting Sales Desk & Baggage Tracing Agent colleagues to join our team and play a crucial role in ensuring that a fantastic customer service is delivered to our all-important customers at the airport!

Why join Jet2.com as Sales Desk & Baggage Tracing Agent?

We offer our valued Sales Desk colleagues a range of benefits including: Competitive salary with additional allowances for unsociable hours (hours worked between11:00pm - 04:59am). Free Car Parking for all our colleagues at the airport 34 days holiday entitlement per annum (pro rata for part time hours) Recommend a Friend scheme (£250 for successful referrals) Life assurance & pension scheme Colleague discounts on Jet2holidays and Jet2.com holidays and flights Annual pay review, our famous red uniform, paid training course & much more!What will you do as a Sales Desk & Baggage Tracing Agent? Help our customers with flight bookings and additional product sales Work to resolve customer enquiries such as flight changes and escalated queries Monitor the customer queues and queue times to ensure efficiency and compliance with company standards and operating procedures. Offer a dedicated service to ensure we return items to their owners as quickly and efficiently as possible using World Tracer ( our Baggage Tracing System) Effectively support our customers, arranging alternative flights, accommodation and transfers in times of disruption and delays. Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP This is a varied and fulfilling role with operational impact and will play a vital part in ensuring we achieve our Sales and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling shift pattern of 4 shifts on, 2 rest days off . Shifts will include very early starts, late finishes, working weekends & bank holidays . What Skills & Experience will you need?

You will: Have a genuine passion for delivering great customer service Be able to demonstrate a proven track record in handling customer queries in a fast paced, airline or travel environment. Have previous experience of successfully meeting sales targets would be beneficial. A good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.

We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team. At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team!

Job Type Permanent

Hours per Week 30 Hours

Salary Competitive

Division Jet2.com

Careers With Us Airline

Careers Dept At the Airport

Careers Team Customer Facing at the Airport

Business Area Ground Operations Uk

Team Passenger Service Agent UK