Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.Mandarin Oriental Downtown, DubaiNestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.Scope of PositionAs Sales Coordinator you will work closely with the Director of Commercial Strategy, Associate Director of Sales and the sales team to ensure a smooth and effective operation of the division. You will act as a link between the sales team and various other hotel departments to ensure an excellent property communication and collaboration and you will support the team with administrative tasks to achieve the overall property sales objectives.Responsibilities

• Ensures all requests are handled in the time frame set by the company.

• Updates all activities related to company account management in the system and adheres to MOHG standards.

• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activity.
• Attends major events in hotel & city as requested by Department Head.
• MObilises at all opportunities to cross sell the brand worldwide.
• Constantly monitors the market and the competition and reports on threats and opportunities.

• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example.
• Handles guest complaints and disputes.

• Ensures an excellent working relationship with all colleagues within the hotel.
• Effectively communicating with all other hotel departments, especially Reservations, Front Office and Conference & Events.
• Utilizes all available on the job training tools for colleagues.

• Establishing and maintaining files, data base of all accounts and assisting the Associate Director of Sales and Director of Commercial Strategy in maintaining the account management system.
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares account performance and feedback accordingly.

• Understands the overall market, including competitors\' strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

• Conducts sites visits as required
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required

Skills & Qualifications

• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 2 years of experience working in a 5-star hotel environment within Sales.
• Strong administrative skills
• Previous experience in the GCC an advantage.
• Must be excellent in using computer and well versed in all computer applications.
• Charming and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English and an additional European language will be an advantage

Apply NowFirst Name (required) f8d1eca7Last Name (required) 20a1511aEmail (required) fec672ffApply Please wait... DoneThank youWe are seeking a dynamic Marketing Coordinator to support our marketing team. You\'ll assist in planning, executing, and analyzing marketing campaigns.Are you a passionate and experienced professional, ready to drive success and make a difference in luxury guest experiences? We seek a seasoned Reservations Supervisor, dedicated to deliver meMOrable guest experiences. We invite you to apply and b...Are you a passionate and experienced professional, ready to drive success and make a difference in luxury guest experiences? We seeking star Reservations Agents, dedicated to deliver meMOrable guest experiences. We invite you to apply and be part ...Sign up for Job AlertsPlease indicate your department, category and hotel preferences and we will email you regular job alerts.First Name (required) 569ceb50Last Name (required) 48389b66Email (required) 6d1be552Job Alert 36b6032bDepartments f6474d1f Departments 802a544aCategories 90b5b58e Categories 99c22217Hotel/Offices 88ab0b2d Hotel/Offices 9143744aSend Please wait... DoneThank youThis website uses cookies.We use cookies to personalise content such as job recommendations, and to analyse our traffic. You consent to our cookies if you click I Accept. If you click on I Do Not Accept then we will only use strictly necessary cookies, and you may have a deteriorated user experience. You can change your settings by clicking on the My Settings link on the top right of your device.to read our Cookie Policy.to read our full Privacy Policy.I do not accept I acceptMandarin Oriental Hotel Group8th Floor, One Island East, Taikoo Place 18 Westlands Road, Quarry Bay, Hong Kong

Mandarin Oriental