Company Description

Sofitel Al Hamra Beach Resort

• To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and "Walk-In" site inspections and in-house group arrangements.
• To coordinate all internal and external correspondence, incoming e-mail, and another administrative duties for the Sales team.
• To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as per Sofitel procedures and policies.
• To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Palm standards of performance, by e-mail, phone or in person.
• To be entirely flexible and adapt to rotate within different sub departments of the Sales and Marketing Department or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the Sales office.
• To ensure that the Sales office and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To utilize Delphi for all accounts management functions and assist the assigned Sales Managers with the necessary follow-up, when they are out on sales calls.
• To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.
• To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures.
• To ensure that all sales contracts follow the established Hotel Policies and Procedures.
• To project a warm, professional and welcoming image, in person or on the phone.
• To be demanding and critical when it comes to departmental standards.
• To ensure that an efficient and accurate filling system, both manual as well as electronically is maintained at all times.
• To ensure that up to date Delphi records of all corporate and group accounts.
• To keep and to safeguard all contacts and financial documents.
• To ensure office coverage for lunch break, phone calls and weekends.
• To carry out quarterly, bi-yearly, yearly inventory of the operating equipment.

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