*Sales Performance
Vehicle Sales
This refers to the sales consultant's vehicle sales per unit. This is considered as the core responsibility to achieve the assigned sales target monthly.
Accessories
This refers to the sales consultant's accessories sales per unit.
KPI
Achieve quarterly set non-financial KPI
*Sales Process
Outdoor sales
The sales consultant should be able to generate enough number of outdoor appointments for prospected customers through telephone / web / CRM or leveraging social media platforms in a month to generate leads.
Leads conversion to walk - in and sales
The sales consultant should be able to convert phone and digital leads from social media to walk-in to the showroom and have a better chance to further convert into sales.
Leads Follow-up - Web and CRM
The sales consultant must make contact to all customers who are leads from GCRM (call centre), Digital within 2 hours for web leads and 4 hrs for CRM leads
Test Drive
The sales consultant has to offer and conduct a vehicle test drive to customers to provide them an experience on the performance of the engine and other important driving features.
Trade in appraisal
The sales consultant has to offer trade in facility and appraise the customers vehicle in the event of customer interested to trade in his vehicle.
Manager's Second Facing
The sales consultant should proactively ask for second facing from the sales manager and provide necessary information about the customer and his/her vehicle requirements.*Customer Satisfaction
Sales Satisfaction Index - SSI
The sales consultant must ensure satisfaction to all customers by conducting the complete sales process at all times, from start to the end of customer journey of the vehicle purchase cycle.Mystery Shopping - ( Walk ins / Telephone / Email)
The sales consultant has to ensure the sales process is conducted properly to customers at all times in accordance to the customer handling standards.*Product Knowledge
Quarterly Product Knowledge Test
The sales consultant has to ensure to know all the products, including the features, advantages, & benefits (FAB), vehicle new technologies and unique selling points (USPs).QualificationsProfessional Experience
2-3 years of sales experience in automobile or related industry.
Computer proficient and should have good communication skills.
Good knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter and Instagram.Competencies
Communication skills
Product knowledge
Selling skills
Customer focused
Time Management skills
Computer skills
Presentation skillsQualification
Diploma or equivalent in a related field

AW Rostamani Group