Job Description

About the Role





Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.




What You'll Be Doing




Functional Roles & Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.


• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale


• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.


• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.


• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.


• Maintain personal grooming standards as advised by the Store Manager.


• Maintain clean and organized display, fitting rooms and stock areas.


• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.


• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.


• Recruit customers for the database, accurately entering their details on the POS system.


• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.




About You




Education/Certification and Continued Education


• High School qualification




Years of Experience


• 3 to 4 years retail sales or customer service experience