Harvey Nichols - Mall of the EmiratesAbout UsAs a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the worlds best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!About the RoleDeliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.What Youll Be DoingFunctional Roles & Responsibilities\xc2\xb7 Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.\xc2\xb7 Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale\xc2\xb7 Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.\xc2\xb7 Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.\xc2\xb7 Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.\xc2\xb7 Maintain personal grooming standards as advised by the Store Manager.\xc2\xb7 Maintain clean and organized display, fitting rooms and stock areas.\xc2\xb7 Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.\xc2\xb7 Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.\xc2\xb7 Recruit customers for the database, accurately entering their details on the POS system.\xc2\xb7 Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.About YouEducation/Certification and Continued Education\xc2\xb7 High School qualificationYears of Experience\xc2\xb7 3 to 4 years retail sales or customer service experienceAdditional Information

Al Tayer Group