SynopsisThe sales communications & content officer role is focused on supporting the Sales & Distribution organisation through corporate copywriting, the delivery of both internal and external communications and content, managing the communication channels and supporting the distribution of information.Accountabilities\xc2\xb7 Produce engaging, straightforward content, for internal and external distribution, that can be adapted to all platforms used across Sales & Distribution.\xc2\xb7 Interpreting creative direction and technical information and turning them into persuasive copy concepts, while understanding the company voice and target audiences.\xc2\xb7 Write, edit and own the weekly internal communications for Sales & Distribution (SalesTalk) and Adhoc communication requests, provide additional support and content for the monthly Newsletters and quarterly Townhalls.\xc2\xb7 Design and deliver external communications for trade and corporate sales clients, including monthly trade updates (with targets per market) and quarterly trade and corporate news updates.\xc2\xb7 Coordinate, monitor and maintain the Etihad hub content to ensure it is accurate, up to date, as this is the repository of information for trade.\xc2\xb7 Action the requests received in the Sales Communications and Etihad Hub mailboxes and deliver communications as per the agreed SLAs including all approval levels and translations, where necessary.\xc2\xb7 Maintain and build on the department SharePoint site to enhance the page through refreshed content.\xc2\xb7 Maintain the internal & external communications calendar.\xc2\xb7 Build and maintain relationships with marketing, brand, and customer relationship management (CRM) teams to improve efficiencies and ensure that templates are up to date and that brand standards and company language are constantly adhered to.\xc2\xb7 Establish and maintain effective relationships with the Corporate and Visual Communications teams.\xc2\xb7 Support the team with editing and modifying additional copy (Newsletters, myLearning modules, user guides, policies & procedures etc.)\xc2\xb7 Support in driving the communications strategy for our global sales team.\xc2\xb7 Support the other pillars of the employee engagement framework (training & development, reward and recognition and team building).Education & Experience\xc2\xb7 Minimum Diploma (2 years or more) and 3 years of work experience within relevant field or\xc2\xb7 Minimum of 5 years of work experience within relevant field\xc2\xb7 Communication/copywriting experience is required\xc2\xb7 Strong verbal and written communication in English is required\xc2\xb7 Strong project management, analytical skills, and senior stakeholder management experience\xc2\xb7 Experience using Adobe, SharePoint and/or Staffbase is desirableAbout Etihad AirwaysEtihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worlds leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihads codeshare partners, Etihads network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the worlds leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.To learn more, visit

Etihad Airways