Job Description

Job Overview :
We are seeking a dedicated and results-driven Sales Collection Officer to join our team. The primary responsibility of this role is to manage and collect overdue payments from customers, ensuring timely and efficient resolution of outstanding debts. The ideal candidate will have strong communication skills, a professional approach to customer interactions, and the ability to negotiate payment arrangements effectively.

Key Responsibilities :

• Overdue Payment Collection : Contact customers with overdue accounts through phone calls, emails, and other communication channels to collect payments.
• Account Management : Monitor and manage a portfolio of overdue accounts, ensuring that payment deadlines are met and payment plans are adhered to.
• Negotiation : Work with customers to negotiate payment plans, settlements, or alternative payment methods for overdue accounts.
• Documentation and Reporting : Maintain accurate records of all customer interactions, payment arrangements, and outstanding balances in the company's database or CRM system.
• Customer Relationship Management : Build and maintain positive relationships with customers while enforcing payment terms and expectations.
• Payment Processing : Coordinate with the finance department to process received payments and update account statuses accordingly.
• Dispute Resolution : Address and resolve customer disputes or concerns related to payments in a professional and timely manner.
• Compliance : Ensure compliance with relevant laws and company policies regarding collections and customer interactions.
• Collaboration : Collaborate with the sales, finance, and customer service teams to ensure a seamless process for payment collection and resolution of overdue accounts.

Qualifications :

• Proven experience in collections, sales, or customer service
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a results-oriented mindset.
• Ability to work independently and meet collection targets.
• Proficiency with CRM systems and Microsoft Office Suite (especially Excel).

Preferred Qualifications :

• Previous experience in a sales or customer-facing role is a plus.

Job Types: Full-time, Permanent

Pay: AED3,500.00 per month

Application Question(s):

• Do you have valid UAE driving license?

Language:

• Arabic (Required)

Application Deadline: 27/01/2025