Sales and Business Development

• Develop and implement sales strategies to grow the client base, focusing on sea freight, air freight, and customs brokerage.
• Identify, target, and engage with prospective clients across industries such as manufacturing, retail, FMCG, and e-commerce.
• Achieve and exceed sales targets by creating tailored freight forwarding solutions and proposals that meet clients\' specific needs.
• Conduct sales presentations, negotiate contracts, and close agreements with both local and international clients.

Branch Operations and Management

• Oversee the daily operations of the branch, ensuring efficient coordination of logistics, freight management, and documentation processes.
• Maintain high standards of customer service, ensuring that all shipments and logistics services are managed smoothly.
• Manage financial aspects of the branch, including budgeting, cost management, and forecasting.
• Ensure compliance with local regulations, customs requirements, and company policies.

Customer Relationship Management

• Build and maintain strong relationships with clients, acting as a primary point of contact for inquiries, support, and problem resolution.
• Conduct regular follow-ups and reviews with clients to assess satisfaction and identify potential areas for service improvement.
• Provide value-added services by offering insights, recommendations, and tailored solutions to meet client logistics needs.

Team Leadership and Development

• Lead, mentor, and develop the branch sales and operations team, setting clear performance expectations and goals.
• Conduct regular training sessions to enhance team skills in sales techniques, product knowledge, and customer service.
• Foster a positive and collaborative working environment to promote high morale and productivity.

Market Intelligence and Strategy

• Stay updated on market trends, competitive landscape, and industry developments in Bangladesh to adapt business strategies accordingly.
• Collaborate with regional and global teams to leverage resources, share insights, and align on strategic objectives.
• Use data analytics to monitor and optimize branch performance, identifying new revenue opportunities and areas for improvement.

Bayt