Job Description

:

Join our growing team at [Your Courier Company Name] as a Bilingual Customer Service Representative! We're looking for a dedicated individual who can communicate fluently in both Arabic and English, has exceptional typing skills, and can excel in a fast-paced environment. This role is vital in ensuring our customers receive outstanding support and service throughout their courier experience.

Key Responsibilities:

• Respond to customer inquiries and provide assistance in both Arabic and English via phone, email, and chat.
• Track and update customers on their parcel status, ensuring a high level of accuracy and timely communication.
• Address and resolve customer complaints and issues swiftly and efficiently.
• Maintain a positive attitude while managing multiple tasks and working under pressure.
• Document all customer interactions and maintain detailed records in our customer service software.
• Collaborate with team members and departments to enhance customer satisfaction and improve processes.

Qualifications:

• Fluent in Arabic and English (both verbal and written).
• Strong typing skills with a minimum speed of [insert speed, e.g., 40 WPM].
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Previous experience in customer service, preferably in the logistics or courier industry, is a plus.
• Proficient in using customer service software and Microsoft Office applications.
• Excellent communication and interpersonal skills with a customer-oriented mindset.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month