Contribute to overall customer satisfaction by promptly answering emails and handling requests by phone.
Communicate with sales team to ensure that orders are processed promptly & with accuracy
Respond to complaints from customers and give after-sales support when requestedEnsure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
Store and sort financial and non-financial data in electronic form and present reports
Inform clients of unforeseen delays or problems
About Us: One of the largest business conglomerates in the UAE, the Galadari Brothers Group is driven by ambition, values and boundless experience, engaging in new ventures and maintaining its position as a significant business market player that channels over 40 world-renowned brands and over 5,500 employees from 30 different nationalities. For more than 50 years, Galadari Brothers Group has been leading business sectors such as Heavy Equipment, Automobiles, Food & Beverages, Media, Industrial Construction, Real Estate and Hospitality & Travel.About the Team: GB Equipment Solutions (GBES) is the sole dealer for JCB products with its coverage all over UAE. GBES has two State-of-the-Art 3S facilities (Dubai & Abu Dhabi) and three parts sales branches (Sharjah, Alain & Western Region). With a strength of 95 highly trained professionals serving more than 5,000 loyal JCB customers in UAE, GBES has the second largest construction equipment market share in the UAE.