Job Description

Description du poste

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As part of the Spare Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.




Your objectives and missions:


Be primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction Serve as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance Participate in the implementation of contractual objectives and manage order processing until invoicing. Contribute to customer satisfaction by ensuring regular and proactive communication

Description complimentaire

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This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time




Request lead time, price and data to build the quote for non-priced materials and prepare and submit quotes to customer Consider and process customers' orders in compliance with applicable procedures, instructions and tools Receive, review and acknowledge customer orders, using SPEC2000/AEROXCHANGE/EDI where applicable Make sure orders are in compliance with Safran Terms & Conditions Perform order review to check the accuracy of data: for correct pricing, order number, part number, description Acknowledge receipt of the order towards the customer Negotiate lead time with customer if needed Identify alternative solutions for required material or requested information to response to customer needs. Identify Customer critical situation and escalate within the organization to ensure AOG / Critical orders are shipped on time. Provide AWB to the customer and any requested shipping documents



Provide ongoing support and service to customers by responding to their information requests ensuring a good understanding of their needs, and coordinating/escalating internal requests (including but not limited to: returns, quality issues, order discrepancies, transportation/delivery of material) Document any customer activity/request in ERP and CRM Respond to the customer th

Exigences du poste

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Technical aptitude Computer skills including Windows, Outlook, Word and Excel. ERP knowledge would be a plus Accurate data entry Ability to work with people in a team environment. Ability to manage multiple tasks


Safran est un groupe international de haute technologie operant dans les domaines de l'aeronautique (propulsion, equipements et interieurs), de l'espace et de la defense. Sa mission : contribuer durablement a un monde plus sur, ou le transport aerien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implante sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europeen sur ses marches. Safran s'engage dans des programmes de recherche et developpement qui preservent les priorites environnementales de sa feuille de route d'innovation technologique.


Safran est la 1ere entreprise du secteur aeronautique et defense du classement World's Best Companies 2023 du magazine TIME.




Safran Aerosystems concoit des solutions de haute technologie qui optimisent la performance des aeronefs et la securite des vols. Numero 1 mondial des systemes d'evacuation d'urgence et des systemes oxygene pour l'equipage, Safran Aerosystems est egalement un acteur majeur des systemes carburant et fluides.




BAC+3, BAC+4


Superieure a 3 ans