Job Description

Position Overview

The Sales Admin - Omni-Channel will play a key role in supporting the sales team across multiple sales channels (e.g., online, offline, in-store, direct sales, and partner channels). This role requires a combination of administrative, operational, and sales support skills, as well as the ability to manage sales data and communicate effectively with cross-functional teams. The Sales Admin will help streamline processes, improve the customer experience, and contribute to achieving sales targets across all channels.

Key Responsibilities

1. Sales Support Across Channels :

o Provide administrative support to the sales team across multiple sales channels, ensuring smooth operations and timely execution of tasks.

o Assist in processing sales orders, tracking shipments, and handling returns or exchanges.

o Monitor and report on omni-channel sales performance, helping to identify trends and opportunities for improvement.

o Liaise with cross-functional teams (e.g., marketing, IT, logistics) to ensure a seamless customer experience across all touchpoints.

2. Order Management :

o Oversee and support the order lifecycle from order entry to fulfillment for online and offline channels.

o Track and resolve issues related to order discrepancies, delays, or customer queries.

o Ensure that the sales data is accurate and up to date in the ZOHO or sales management systems.

3. Customer Interaction & Service :

o Support the sales team by handling customer inquiries and providing assistance related to product availability, pricing, and promotions.

o Address customer complaints or issues and work with appropriate teams to resolve them promptly.

o Monitor and respond to customer feedback from various channels (e.g., email, social media, online chat).

4. Sales Reporting & Analytics :

o Assist in compiling and analyzing sales data from all channels, including online and offline stores.

o Prepare regular sales reports and provide insights to help optimize sales strategies.

o Track KPIs (Key Performance Indicators) and assist in forecasting sales trends across channels.

5. Coordination with Other Departments :

o Collaborate with marketing teams to ensure consistent messaging and promotions across all sales channels.

o Work closely with inventory and logistics teams to ensure stock levels are accurate and available for all channels.

o Coordinate with IT teams to ensure seamless integration and functionality of sales platforms.

6. Process Improvement :

o Identify inefficiencies in sales processes and recommend improvements to streamline operations.

o Assist in implementing new tools and systems that improve omni-channel sales performance.

o Stay updated on best practices for omni-channel retailing and sales administration.

Qualifications

• Education : Bachelor's degree in Business Administration, Sales, Marketing, or a related field (preferred).
• Experience :
• At least 2-3 years of experience in a sales administration or support role.
• Experience in omni-channel sales environments (e-commerce, brick-and-mortar, direct sales).
• Familiarity with Zoho ( CRM )software, sales analytics tools, and order management systems.
• Skills :
• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Knowledge of sales and marketing strategies, with a focus on customer experience.
• Proficiency in Microsoft Office Suite (Excel, advance ( Data analysis, Pivot Tables ,V lookup, Filters ,IF & Formula )
• and familiarity with sales-related software (e.g., Salesforce, Shopify, SAP, etc.).

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Application Deadline: 01/05/2025
Expected Start Date: 01/02/2025