• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Reporting to Restaurant Manager / Restaurant General Manager.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Have extensive knowledge of Sake, and all its service standards.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel\'s policy manual and the hotel\'s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Have an excellent understanding of food in general, ingredients and preparations to ensure the right beverages can be recommended, with a strong focus on Sake sales.
• Have an excellent understanding of today\'s sake trends and ratings, as well as understanding of the business and regularly developing further to gain greater knowledge.
• Have an ability to transfer knowledge on sake, and all the traditional methods that apply for consuming this beverage.
• Have an excellent understanding of wines, the wine service and is able to hold trainings to the team to encourage sales.
• Be able to control stocks, produce efficient costing of wines and sake, as well as perform excellent recommendations to guests.
• Be knowledgeable about Wine Service and Wine production.
• Be knowledgeable about Sake service and sake production.
• Be fully knowledgeable about grapes and grape varieties.
• Have accomplished all internal wine trainings offered by the hotel.

• Certification as a Sommelier or a degree in hospitality will be an advantage.
• Previous experience as Sommelier in a standalone restaurant is required, resort experience is preferred.
• Strong interpersonal and sales skills
• Good verbal and written communication skills

Mandarin Oriental