:Apt Resources is seeking a dynamic and professional Russian/Tagalog Speaking Female Telephone Operator to join the team of a prestigious luxurious hotel. In this role, you will serve as the first point of contact for guests and callers, responsible for managing incoming and outgoing phone communications effectively and courteously. Your bilingual skills will be essential in providing an exceptional level of service to guests from diverse backgrounds.Responsibilities:
Receive and manage incoming calls, directing them to the appropriate departments or personnel
Welcome callers with a polite and friendly demeanor, providing them with relevant information
Take messages accurately and convey them promptly to the intended recipients
Assist with outgoing calls, ensuring timely communication
Maintain a detailed log of all calls made and received
Respond to customer inquiries and resolve any issues or complaints
Uphold the hotel's standards of professionalism and hospitality
Engage in various administrative tasks as required
Requirements:
Prior experience as a telephone operator or in the hospitality/customer service field
Fluency in Russian/Tagalog; additional languages are a plus
Highly presentable and professional appearance
Exceptional communication and interpersonal skills
Familiarity with telephone systems and handling call traffic
Strong customer service orientation
Ability to multitask in a fast-paced environment
Attention to detail and meticulous record-keeping
Must be in UAE.
Benefits:The salary is AED 1700, plus AED 500 service charge, accommodation, food, and other benefits as per UAE labor laws.