• To provide the best possible service to our guests in accordance with our cycle of service; serve customers in a professional, efficient, and courteous manner.

• To be fully familiar with every beverage and dish served in the Bar and Restaurant and to provide explanations as requested.

• To treat our guests like Superstars!

• To follow our Cycle of Service at all times.

• To clean agreed, designated areas, in accordance with laid-down procedures, morning/evening routines and hygiene requirements.

• To ensure dirty or damaged napkins are counted.

• To ensure that table set up and decorations are fresh and comply with agreed standards.

• To set tables to laid-down standards, ensuring that all items used are clean, undamaged and in a good state of repair (report any damage to the Head Waiter).

• To ensure sideboards and stations are adequately stocked with replacement cutlery, napkins and/or other established needs, be they food or equipment.

• To carry food items from the kitchen to the guests.

• To assist waiters in taking and relaying orders to the kitchen.

• To fill and refill water glasses or beverages.

• To clear plates/crockery and replace them with clean ones between courses or before dessert, when asked by the waiter.

• To be fully knowledgeable with the composition of all menu items.

• To clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed yet allowing customers to finish their meal without feeling rushed.

• To clean and sanitize restaurant floors and set up wet floor signs when appropriate.

• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.

• To attend all compulsory training sessions.

• To be continually aware of, and maintain, the highest standards of personal hygiene and dress code.

• To report any suspicious packages or parcels to management without delay.

• To take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.

• Carry out any other reasonable request asked by the management.

Solutions Leisure Group