The PositionTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.KEY ROLES & RESPONSIBILITIESProcess all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel's fire, life and safety system
Adhere to OH&S policies and proceduresQualificationsPERSONAL ATTRIBUTESWritten and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONSSecondary Education or relevant qualifications in Hotel Management.
EXPERIENCEMinimum 1 year relevant experience preferably in a four or five star hotelJob Title Royal Service Agent Telephone Operator
The PositionTo perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.KEY ROLES & RESPONSIBILITIESProcess all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Sofitel Standards
Accurately record and control wake-up calls
Assist guests with international calls and directory queries
Call guests by name whenever possible
Page staff member when requested
Abide by principles of guest privacy
Handle guests requests promptly and report complaints to the Telephone Supervisor
Bill call costs
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Maintain detailed knowledge of the Hotel's fire, life and safety system
Adhere to OH&S policies and proceduresQualificationsPERSONAL ATTRIBUTESWritten and verbal communication skills in English
Able to develop rapport with Colleagues and Management staff
Ability to work cohesively with co-workers as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to promote positive relations with all hotel guests & patrons
Able to exercise good judgment with difficult guests
Understanding and ability to work in a multi-cultural environment
QUALIFICATIONSSecondary Education or relevant qualifications in Hotel Management.
EXPERIENCEMinimum 1 year relevant experience preferably in a four or five star hotel
Post DetailsJob Start Date
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Work Experience 1-2 Years
Candidate Profile Description

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