Position OverviewWho we areOur Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.Reference 2023-4565Your future, our legacyHotelThe Lana - Dorchester CollectionDivision & DepartmentRooms - ConciergeJob TitleRooms Open DayContract TypePermanentStatusFull timePosition OverviewWe are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.We care about your career and are known for having the absolute best people in the industry. When you join us as at The Lana Dubai Dorchester Collection, you start a unique opportunity to become celebrated as the very best in your field. You\'ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.We will be looking for talent for the following roles: Concierge/ Bellman/ Doorman / Driver/ Guest Experience Supervisor/ Guest Experience Coordinator/ Guest Relations Agent/ Front Office Agent.What you\'ll getAs a Rooms professional at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package

• World-class Development Opportunities

• Complimentary stays with breakfast included in our sister Dorchester Collection hotels

• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels

• Meals on Duty

• Private Medical Insurance

• Life Insurance

• Flight Allowance every 12 or 24 months, depending on the role

• Shared Company Accommodation

• Company provided transportation to and from work

• Uniform provided by the Company with complimentary laundry

• Service Charge

What you\'ll doYou\'ll love what you do and take pride in delighting our guests:

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy We Care to life ensuring our employees and guests receive nothing but the best experience.

• As Bellman you\'ll assist guests during their stay, helping with luggage, providing transport around the city, and communicate your expert knowledge on the hotel facilities and local area.

• As our Doorman, you will provide all passers-by and visitors with a positive first impression of the hotel.

• As a Driver you must have a valid car driver license and multiple years of driving experience

• As Rooms professional you will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receive nothing but the best experience.

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Rooms professional, you\'ll have the opportunity to bring these to life and continue to create our legacy.

• Communication is what keeps our departments running perfectly. Our Rooms professionals must communicate with other departments and extended hotel team in order to ensure the alignment remains.

What you\'ll bring

• You\'ll bring your unique personality and passion to the role and the team.
• Customer service drive with outstanding communication and active listening skills. Excellent problem-solving and multitasking skills. Relationship driven. Excellent knowledge of the use of technology.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have a relevant professional qualifications or hotel school diploma and bring wealth of past experience working in similar capacity for luxury hotels for at least 2-3 years.

Position locationJob LocationUnited Arab EmiratesLocationDubai

Dorchester Collection