Company Description

People who love their job put their all into it and aren\'t interested in the norm. That\'s just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.

One Central\'s new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.

• Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Focus on loyal members and other VIP guests.

• Allocate room upgrades based on availability, balancing upsell opportunities with prioritization of preferred rooms/room types for loyal members and VIP guests.

• Review and clean up guest profiles and ensure that all information and preferences are entered and actioned in Opera PMS.

• Ensure that all advanced purchase and 3rd party payments are processed prior to arrival.

• Review special requests on reservations and coordinate with other related departments to anticipate and fulfil the task/s, honeymoon or VIP setup.

• Communicate with all guests prior to arrival through personalized pre-arrival emails or calls.

• Ensure all special occasions stay information (birthday, anniversary, wedding couples, etc.) are taken note of and preferences are complied with and executed.

• Communicate and align with Revenue management leader and Front Office Manager on same-day sell/upsell strategy.

• Review and manage guest room inventory for same-day sales to maximize yield and occupancy.

• Act as the main point of control for saleable rooms in conjunction with Reservations, Revenue, Front Desk, Housekeeping and Engineering teams.

• Review arrival reports and communicate effectively to the Housekeeping department for proper room assignment process to Room attendants.

• Monitor the percentage of vacant clean rooms based on arrival patterns to ensure that there are adequate vacant clean inspected rooms to manage arrival patterns.

• Ensure pre-blocked rooms are released as "Vacant-Inspected" by Housekeeping and ready prior to guest reservations with ETA.

• Coordinate with Housekeeping and Engineering teams to review and release on time the out-of-service and out-of-order rooms that were blocked for Rooms Preventive Maintenance (RPM).

• Constantly keep track of changes in arrival patterns and room status (early check-out, late check- out, room change, unexpected stay-over, walk-ins, etc.) and communicate with Housekeeping.

• Coordinate with sales or events departments to obtain group arrival and departure information.

• Attend weekly meetings as assigned by the Supervisor.

• Allocate group rooms as per the group\'s requirements and preferences.

• Prepare and organize the group arrivals and departures by communicating with Guest Services/Bell, Housekeeping and Front Desk teams to ensure flawless check-in and checkout experiences.

• Review group blocks and wash if necessary.

• Prepare and handle express check-in and check-out, as required.

• Pre-key all designated ALL members and VIP arrivals by preparing registration card, key packet and room keys. Ensure keys are working until departure date and time, esp. if late check-out has been committed in advance with the reservation.

• Follow up and action on all same day traces in the PMS report for arriving guests.

Qualifications

• Previous experience is an asset

• Passion for guest service

• Excellent written and verbal communication, interpersonal and leadership skills

• Highly organized, results-oriented with the ability to be flexible and work well under pressure

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Fluency in English, secondary language preferred

• Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry

• Must have the ability to handle a multitude of tasks and Guest requests

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Ennismore