Job Description

As a Room Service Order Taker at The Biltmore Hotel Villas, your role involves efficiently handling guest requests and orders, ensuring prompt and accurate delivery of food and beverage items to guest rooms. Your responsibilities include receiving and processing orders, providing menu information, and coordinating with kitchen and F&B Associates to ensure a seamless room service experience for guests. Additionally, you play a key role in maintaining communication between various departments to guarantee the highest level of guest satisfaction and contribute to the overall success of the hotel's room service operations.

Key Job Responsibilities:



• Receive guest orders for food and beverages via phone or other communication channels.
• Provide detailed menu information, suggestions, and recommendations to guests.
• Accurately record and process guest orders, ensuring all special requests and preferences are noted.
• Coordinate with kitchen and F&B Associates to ensure timely preparation and delivery of orders.
• Maintain clear and effective communication with other hotel departments to facilitate smooth operation.
• Handle guest inquiries, resolve concerns, and provide exceptional customer service.
• Ensure compliance with food safety and hygiene standards in all aspects of room service operations.
• Collaborate with kitchen and F&B teams to update menus and promotions based on availability and guest preferences.
• Process payments and maintain accurate records of transactions.
• Monitor and manage inventory levels of room service items.
• Report any issues, discrepancies, or equipment malfunctions to the relevant departments for prompt resolution.
• Uphold the hotel's service standards and contribute to a positive guest experience.
• Participate in training programs to enhance product knowledge and service skills.
• Adhere to established hotel policies and procedures, including confidentiality and security guidelines.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.