Role In Front Office, Vdd
United Arab Emirates, United Arab Emirates
Job Description
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- Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
- Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
- Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
- Coordinates room status updates with the Shift Leader, by notifying them of all group checkouts, late checkouts, early check-ins and special requests.
- Be knowledgeable always of updated product and service information, including daily hotel meetings and conferences.
- Possess a working knowledge of room reservation procedures, according to The Address Hotels & Resorts standards, and will handle reservation booking and cancellation.
- Customize their selling approach and upselling techniques, based on the targets set for each particular shift.
- Will always be ready to anticipate client and guest needs well in advance.
- Complete additional tasks as assigned from time to time by their supervisor. This may include training and meeting attendance.
- Always ensure guest satisfaction, while maintaining company policies and standards.
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Job Detail
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Job IdJD1586803
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned