YOUR MISSION

• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service
• Actively communicate with customers in a friendly and helpful manner, promoting the PUMA brand and merchandise in trying to fulfill the customers needs and meet selling standards
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMAs Cornerstones and service standards
• Responsible for training and development and succession of high-performing, results-driven Associates
• Accountable for service-driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Directly responsible for ensuring that all training programs, both Domestic and Global, are fully implemented, functional and results-driven within the store
• Analyse customer profiles, buying trends, and competitive information to impact and drive business. Communicate and provide feedback to Area Manager Retail
• Directly responsible for Loss Prevention compliance within the store
• Manage and communicate merchandise opportunities to Area Manager Retail
• Implement, manage and monitor Loss Prevention education, training and awareness programs
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts
• Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures
• Participate in new store openings and/or store closings; travel may be required
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area Manager Retail; travel may be required
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards
• Maintain physical condition of the Store according to relevant guidelines and communicate maintenance needs in a timely manner
• Required to comply with all operational core competencies and key accountabilities
• Execute all requirements necessary to maintain a safe and compliant working environment for all Sales Associates
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required
• Develop and maintain strong communication with local PR and marketing

YOUR TALENTEducation:

• University degree desirable

Experience:

• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record

Capabilities:

• Proven ability to exceed sales targets
• Numerical accuracy
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Ability to make sound judgement and quick decisions
• Interest in innovation and change
• Leadership skills
• PC skills, MS Office Knowledge
• Advanced in the English language (speaking, reading, writing)
• Customer service skills

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

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